BUREAU DE REMEDUSA
Velours · Ensemble

Shipping Policy

• Free worldwide shipping on orders over USD $35.
• Orders under USD $35 will show shipping costs at checkout.
• In-stock items usually ship on the next business day after payment.
• Made-to-order items usually ship within 2–4 business days after payment.
• Custom pieces may require 5–7 additional business days before shipping.
• Tracking information will be sent by email once your order ships.
• Delivery times may vary due to customs clearance, weather, local postal service conditions, or carrier-related delays.

Returns Policy

• Eligible unused items may be returned within 30 days after delivery.
• To start a return or exchange, please contact us at support@velourbliss.com before sending anything back.
• We will confirm your eligibility and provide the correct return instructions and return address.
• Items sent back without prior approval may not be accepted.
• Returned items must be unused, unworn, and in their original packaging with all tags and accessories included.
• Custom-made, personalized, sale, discounted, or hygiene-sensitive items may be non-returnable once production has started or packaging has been opened.
• If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos.

1. MATERIAL

• Premium Titanium Steel Base + 18K Gold Plating

Built on high-grade titanium steel for strength and shine, finished with 18K gold plating.

• Anti-Rust & Anti-Tarnish

Protected with a premium coating to resist fading, rust, and daily wear.

• Water, Sweat & Heat Resistant

Safe for shower, pool, and everyday styling.

• Washable Velvet

Soft, durable, and reusable. Maintains its color and texture over time.

• 6-Month Quality Guarantee

Free repair or replacement within 6 months if any issue occurs.

2. CARE

• Store Safely

Keep in a jewelry pouch or box. Avoid friction with other pieces.

• Style With Care

Made for styling — avoid strong pulling or excessive force.

• Gentle Cleaning

Chains: rinse with water and dry thoroughly.

Velvet: lint roll or hand-wash gently, air dry.

• Protect the Finish

Avoid contact with perfume, body wash, or harsh chemicals.

• Extra Care

Mini leather bag: keep dry and avoid pressure.

Each piece is handmade — slight variations (1–2 cm) may occur.

• Note

Made for decorative wear.

As each piece is handcrafted, slight variations and natural wear may occur over time.

We recommend gentle use. VelourBliss is not responsible for damage caused by improper handling or non-authentic products.