• Our pieces are handcrafted using carefully selected materials such as premium-grade stainless steel, titanium alloy,etc.

• Most of our products are water-resistant, excluding velvet-based designs. Slight color changes or natural oxidation over time are normal and not considered a defect.
  

• As each piece is handmade, there may be slight variations of 1–3 cm (0.4–1.2 inches).

• Most designs come with adjustable chains to ensure a flexible fit. If you require a specific length, you may leave a note at checkout or contact us for a custom fit.

Our designs are crafted for aesthetic and expressive purposes, with a focus on fashion styling, sensual layering, and personal empowerment. While some of our pieces lean into intimate aesthetics, we encourage our customers to wear them however they feel most confident — whether layered over clothing or as part of a private ensemble.

We offer worldwide shipping to most countries and regions, including the United States, Canada, United Kingdom, Germany, France, Australia, Netherlands, Italy, Japan, and more. If you're unsure whether we ship to your location, feel free to contact our customer support.

Most destinations enjoy free shipping. However, due to real-time fluctuations in international logistics costs, shipping fees may vary by country and order value. The exact shipping fee will be calculated at checkout.

Orders are typically processed and shipped within 1–2 business days. Delivery time varies depending on the destination and ranges from 5–10 business days. Please note that international shipping times are not guaranteed due to customs and local courier delays.

For most countries, a tax ID is not required. However, due to local customs regulations, orders shipped to the following countries must include the recipient’s tax ID:

Finland、Norway、Denmark、Austria、Luxembourg、Spain、Portugal、Greece、Mexico

If your shipping address is in one of these countries, please make sure to provide a valid personal or business tax ID at checkout. Without this information, your order may be delayed or returned by customs.

We only use this information for shipping and customs clearance. Your privacy is fully respected.

Yes, you can request a return or cancellation under the following conditions:

• Unshipped orders or unopened items may be cancelled or returned.

• Return shipping costs are the responsibility of the customer, and returns must be sent to our designated U.S. warehouse.

• Please contact our customer support before returning any item. You’ll be asked to provide photos to confirm eligibility.
  

Due to hygiene and safety reasons, we are unable to accept returns on any items that:

• Have been worn or used
• Are missing original tags, accessories, or packaging
• Show visible signs of wear

If your item arrives damaged or defective, we will gladly offer a replacement or a full refund. Please reach out to us within 7 days of receiving your order with photos and your order number.

Yes! We offer custom orders in nickel-free solid gold or sterling silver upon request.

• Each custom order is priced individually based on the chosen design and materials.
• Custom production usually takes an additional 5 business days before shipping.
• Please note: custom pieces are non-refundable.

Please reach out to us at velourbliss@gmail.com

or send our founder&web designer-CeeCee a DM on Instagram @6mile_cc /TikTok @velourblissonline

We’re always happy to help 💌