Shipping policy

Shipping Policy

At VelourBliss, every piece of jewelry is carefully handcrafted. Below is our detailed shipping policy to help you shop with confidence.

1. Order Processing Time

All processing times are calculated in business days (Monday–Friday, excluding holidays):

In-stock items: Usually ship on the next business day after payment.
Made-to-order items: Usually ship within 2–4 business days after payment.
Custom designs: Usually ship within 5–7 business days after payment.

During peak seasons (new product releases or holidays), please allow an additional 1–2 business days for processing.

2. Estimated Delivery Time

After dispatch, most orders arrive within 6–15 business days (under normal conditions).

Some countries may require a longer delivery time, for example, Brazil takes 15–25 business days.
Delivery times may vary due to customs clearance, weather, or local postal service delays.

3. Shipping Cost

Free worldwide shipping for all orders over USD $35.
For orders under USD $35, shipping costs will be automatically calculated and displayed at checkout.

4. Shipping Method

Most packages are shipped via international shipping from our China warehouse.
Some U.S. orders may ship from our California warehouse, depending on inventory availability.
Certain countries (e.g., Mexico) require the recipient’s tax ID number for customs clearance. Please contact us if you are unsure.

5. Shipping Regions

We currently ship to most countries and regions worldwide, including the United States, United Kingdom, Canada, Australia, New Zealand, most European countries, and many countries in Asia and Latin America.

If your country or region is not available at checkout, please contact us at support@velourbliss.com for assistance.

6. Tracking & Customer Support

Once your order is shipped, a tracking number will be sent to you by email.
After the package is handed over to the shipping carrier, delivery times may be affected by customs clearance, local postal service conditions, weather, or other carrier-related delays.
For any questions or assistance, please contact us at support@velourbliss.com