Refund / Return Policy
Our Promise to Valued Customers
At VelourBliss, we are committed to being your trusted partner by providing high-quality products, excellent service, and the convenience you deserve. Your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help with an exchange or return.
Important Note: Please be aware that we are not responsible for packages that are lost or stolen after delivery.
Order Cancellations & Returns
You may request a return or cancellation under the following conditions:
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Orders that have not yet shipped or items that remain unopened may be cancelled or returned.
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Return shipping costs are the responsibility of the customer. Returns must be sent to our designated U.S. warehouse.
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Please contact our customer support before returning any item. You may be asked to provide photos to confirm eligibility.
We cannot accept returns for items that:
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Have been worn or used
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Are missing original tags, accessories, or packaging
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Show visible signs of wear
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Were purchased on sale or with a discount
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Are custom-made or personalized
Exchanges & Defective Items
If your item arrives damaged or defective, we will gladly offer a replacement or a full refund. Please reach out to us within 7 days of receiving your order with photos and your order number.
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Exchanges are only available for defective or damaged items.
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Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your exchange or refund.
Shipping & Refunds:
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Customers are responsible for return shipping costs, which are non-refundable.
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Refunds will be processed to your original payment method within 7 business days after approval.
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For exchanges, the replacement item will be shipped after we receive your returned product. Shipping times may vary based on your location.
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For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot process a refund if the returned item is not received.
Sale Items
Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your credit card company or bank, as processing may take time.
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If you still have not received your refund, please email us at velourbliss@gmail.com