Refund policy

Refund Policy

At VelourBliss, every piece is carefully checked before shipping. If something is not right with your order, please contact us at support@velourbliss.com and we will do our best to help.

1. Cancellations

• Orders may be cancelled before they are shipped.
• Once an order has been shipped, it can no longer be cancelled and will need to follow our return process.
• Custom-made or personalized orders may not be cancelled once production has started.

2. Returns

Eligible unused items may be returned within 30 days after delivery.

To start a return, please contact us at support@velourbliss.com before sending anything back. We will confirm your eligibility and provide the correct return address.

Items sent back without prior approval may not be accepted.

Returned items must be unused, unworn, and in their original packaging with all tags and accessories included.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

3. Non-Returnable Items

We cannot accept returns for:

• Items that have been worn, used, damaged, or altered
• Items missing original tags, accessories, or packaging
• Custom-made or personalized items
• Sale or discounted items
• Hygiene-sensitive items once opened or worn

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@velourbliss.com.

Please include your order number and clear photos of the issue.

Once confirmed, we will offer a replacement, store credit, or refund depending on the situation.

5. Exchanges

Exchanges are available only for damaged, defective, or incorrect items.

For size, style, or preference changes, please contact us first and we will let you know whether a return and new order is possible.

6. Refunds

Once your returned item is received and inspected, we will notify you by email whether your refund has been approved.

Approved refunds will be processed to your original payment method within 7 business days. Your bank or credit card provider may require additional time to post the refund.

Original shipping costs and return shipping costs are non-refundable unless the return is caused by our error.

7. Late or Missing Refunds

If you have not received your refund yet, please check your bank or credit card account first.

If the refund still has not appeared after several business days, please contact your bank or credit card provider.

If you still need help, please email us at support@velourbliss.com.