Collier ras du cou StellarCouple

Shipping Policy

• Enjoy complimentary worldwide shipping on orders over $35.
• In-stock items ship same day or within 2–4 business days, as each piece is handmade with care.
• Custom pieces may require 5–7 additional business days to make before shipping.
• Tracking info will be sent by email once your order ships.
• Orders ship from our warehouses in China or the USA, based on your location.
• After dispatch, most orders are typically delivered within 15 business days under normal conditions. However, due to international circumstances, delivery times to certain remote or special regions may take longer.
• Delivery times may vary due to customs clearance, weather, or local postal service delays.
• Please make sure you are comfortable with the delivery timeframe before making a purchase.

Returns Policy

• Quality guaranteed — defective items can be replaced anytime within 6 months.
• To start a return or exchange, please contact us at support@velourbliss.com or via live chat.
• Please send photos of the item to our customer service for condition verification. Once approved, we will initiate the return or exchange process.
• All returns must be sent to our U.S. warehouse — returns from other countries cannot be accepted, and return shipping costs are the buyer’s responsibility.
• Items must be unused and in original condition to be eligible.
• Sale items, custom orders, and accessories (if applicable) are non-refundable.
• Shipped orders cannot be canceled or recalled — please confirm your size before purchase.
• Exchanges may be arranged depending on availability.
• For special cases, please contact us and we’ll do our best to assist.

1. MATERIAL

• Premium Titanium Steel Base + 18K Gold Plating

Built on high-grade titanium steel for strength and shine, finished with 18K gold plating.

• Anti-Rust & Anti-Tarnish

Protected with a premium coating to resist fading, rust, and daily wear.

• Water, Sweat & Heat Resistant

Safe for shower, pool, and everyday styling.

• Washable Velvet

Soft, durable, and reusable. Maintains its color and texture over time.

• 6-Month Quality Guarantee

Free repair or replacement within 6 months if any issue occurs.

2. CARE

• Store Safely

Keep in a jewelry pouch or box. Avoid friction with other pieces.

• Style With Care

Made for styling — avoid strong pulling or excessive force.

• Gentle Cleaning

Chains: rinse with water and dry thoroughly.

Velvet: lint roll or hand-wash gently, air dry.

• Protect the Finish

Avoid contact with perfume, body wash, or harsh chemicals.

• Extra Care

Mini leather bag: keep dry and avoid pressure.

Each piece is handmade — slight variations (1–2 cm) may occur.

• Note

Made for decorative wear.

As each piece is handcrafted, slight variations and natural wear may occur over time.

We recommend gentle use. VelourBliss is not responsible for damage caused by improper handling or non-authentic products.