Extension Chain

Returns Policy

• 30-day quality guarantee — request a return within 30 days of delivery.
• To start a return or exchange, please contact us at velourbliss@gmail.com or via live chat.
• No questions asked — we’ll refund your order once we receive the return.
• Return shipping costs are the buyer’s responsibility.
• Items must be unused and in original condition to be eligible.
• Sale items, custom orders, and accessories (if applicable) are non-refundable.
• Exchanges may be arranged depending on availability.

Shipping

• In-stock items ship within 1–2 business days.
• Custom pieces take 5–7 additional business days to make before shipping.
• During holidays or new launches, processing may take slightly longer.
• Tracking info will be sent by email once your order ships.
• Orders are shipped randomly from our warehouses in China or the USA.
• Estimated delivery time: 6–10 business days, depending on destination.