• Our pieces are handcrafted using carefully selected materials such as stainless steel, titanium steel, velvet, lambskin leather, and selected decorative components depending on the design.
• Our materials are designed to be skin-friendly, and we have not received allergy-related feedback so far. If you have very sensitive skin, we recommend testing the piece for a short time first.
• Most metal-based pieces are water-resistant. Velvet parts can be gently cleaned, but should not be soaked for too long. Slight color changes or natural oxidation over time are normal and not considered a defect.

• Most designs come with adjustable chains to ensure a flexible fit. If you require a specific length, simply leave a note at checkout.
• As each piece is handmade, there may be slight variations of 1-3 cm (0.4-1.2 inches).

We ship to most major countries and regions, including the United States, Canada, United Kingdom, Isle of Man, Germany, France, Australia, Netherlands, Italy, Japan, and many other destinations.

Available shipping regions may change due to carrier availability, customs restrictions, or remote-area limitations. If your destination is not available at checkout, email support@velourbliss.com to request shipping access.

Most destinations enjoy free shipping. However, due to real-time fluctuations in international logistics costs, shipping fees may vary by country and order value. The exact shipping fee will be calculated at checkout.

All items are made after the order is placed and usually ship within 1-2 business days. Standard international delivery usually takes 8-15 business days after shipment, depending on destination and local carrier handling.

During the first 1-3 days after dispatch, detailed tracking may not appear because the package is traveling from China to the destination country. Tracking usually becomes more detailed after the package reaches your country and is handed to the local carrier.

• For most countries, a tax ID is not required. However, due to local customs regulations, orders shipped to the following countries must include the recipient’s tax ID:
• Finland、Norway、Denmark、Austria、Luxembourg、Spain、Portugal、Greece、Mexico
• If your shipping address is in one of these countries, please make sure to provide a valid personal or business tax ID at checkout. Without this information, your order may be delayed or returned by customs.

We only use this information for shipping and customs clearance. Your privacy is fully respected.

Yes, you can request a return or cancellation under the following conditions:

• Unshipped orders or unopened items may be cancelled or returned.

• Return shipping costs are the responsibility of the customer, and returns must be sent to our designated U.S. warehouse.

• Please contact our customer support before returning any item. You’ll be asked to provide photos to confirm eligibility.

Due to hygiene and safety reasons, we are unable to accept returns on any items that:

• Have been worn or used
• Are missing original tags, accessories, or packaging
• Show visible signs of wear
• Were purchased on sale or with a discount.
• Are custom-made or personalized items

If your item arrives damaged or defective, we will gladly offer a replacement or a full refund. Please reach out to us within 7 days of receiving your order with photos and your order number.

Yes! We offer custom orders in nickel-free solid gold or sterling silver upon request.

• Each custom order is priced individually based on the chosen design and materials.
• Custom production usually takes an additional 5 business days before shipping.
• Please note: custom pieces are non-refundable.

Our designs are crafted for aesthetic and expressive purposes, with a focus on fashion styling, sensual layering, and personal empowerment.

While some of our pieces lean into intimate aesthetics, we encourage our customers to wear them however they feel most confident — whether layered over clothing or as part of a private ensemble.

• Velvet chokers: Remove the chain first. Gently wipe the velvet with lukewarm water and let it air dry naturally. Avoid rubbing too hard to preserve the softness.
• Chain chokers: Wipe the chain gently with a damp cloth. Avoid soaking the metal and keep it away from chemicals to maintain its shine.

• I always encourage safety first. Sleeping in your velvet choker may be possible only if:
• When in doubt, it’s safest to remove your choker before bed.

VelourBliss is an independent handmade accessories studio. Customer support is handled through our official domain email: support@velourbliss.com.

Our contact location is listed on the Contact page. For privacy and order-safety reasons, return warehouse details are shared after a return request is approved.

After your order ships, a tracking email will be sent to the email address used at checkout. You can also check tracking from your order page.

During the first 1-3 days after dispatch, detailed tracking may not appear because the package is traveling from China to the destination country. Once it reaches your country and is handed to the local carrier, tracking information usually becomes more detailed.

If you need help, contact support@velourbliss.com with your order number. Most inquiries receive a reply within 1 business day.

Please contact us before sending any return. Approved returns must be sent to our designated return warehouse; the exact return address will be provided by email after your request is reviewed.

This helps us match the package to your order and avoid lost or unprocessed returns.

Please contact us at support@velourbliss.com.

Customer support replies within 1 business day. You can also reach us through Live Chat, TikTok @velourblissonline, or Instagram @velourbliss_handmade.

Please include your order number when asking about an existing order.