One Random Pendant

Returns Policy

• Quality guaranteed — defective items can be replaced anytime.
• To start a return or exchange, please contact us at velourbliss@gmail.com or via live chat.
• Please send photos of the item to our customer service for condition verification. Once approved, we will initiate the return or exchange process.
• All returns must be sent to our U.S. warehouse — returns from other countries cannot be accepted.
• Items must be unused and in original condition to be eligible.
• Sale items, custom orders, and accessories (if applicable) are non-refundable.
• Shipped orders cannot be canceled or recalled — please confirm your size before purchase.
• Exchanges may be arranged depending on availability.
• For special cases, please contact us and we’ll do our best to assist.

Shipping

• In-stock items ship same day or within 2–4 business days, as each piece is handmade with care.
• Custom pieces may require 5–7 additional business days to make before shipping.
• Tracking info will be sent by email once your order ships.
• Orders ship from our warehouses in China or the USA, based on your location.
• Estimated delivery time is 6–10 business days after shipping; delays may occur during holidays or new launches.